Warranty & Returns
1. Warranty2. Return Policies, Exchanges
Warranty
All products come with a 90-day product limited replacement warranty.
This limited warranty does not cover:
• Product with missing or altered serial numbers
• Opened software
• Product for which Ambry has not received payment
• External causes such as accident, abuse, or electrical power problems
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. AMBRY'S RESPONSIBILITY FOR DEFECTS IN HARDWARE IS LIMITED TO REPLACEMENT OF PRODUCT AS SET FORTH IN THIS STATEMENT.
In addition, a manufacturer's warranty, which could be longer than 90 days, may be available and may have differing limitations.
Return Policies, Exchanges
Product that you purchase directly from Ambry may be returned or exchanged only in accordance with Ambry's return policy in effect on the date of the invoice or acknowledgement. You must contact us directly before you attempt to return Product to obtain a Return Authorization Number for you to include with your return. Failure to obtain a return authorization number before you return the product will result in a 20% or $20.00 (whichever is greater) restock fee for an unauthorized return. You must return Product to us in their original or equivalent packaging. You are responsible for risk of loss, as well as shipping and handling fees for returning or exchanging Product. Additional fees may apply.
If you fail to follow the return or exchange instructions and policies provided by Ambry, Ambry is not responsible whatsoever for Product that is lost, damaged, modified or otherwise processed for disposal or resale. If you are returning all components in an order within 14 days (order total must be less than $500), you will be credited the full amount paid (excluding software if opened) for each item. Orders that total in excess of $500 are subject to a 20% restocking fee. The customer is responsible for the original shipping charges and the return shipping charges to Ambry's warehouse in Dallas, Texas. Any product you wish to return for any other reason must be reported within 14 days from the date of purchase to get a refund. No items for return will be accepted later than 7 days after a Return Authorization Number has been issued.
If returning product after 14 days and up to 21 days from the purchase date for a non-defective return, the customer is responsible for the original shipping charges and the return shipping charges to Ambry's warehouse in Dallas, Texas. In addition, a restocking fee of 20% or $20.00 (whichever is greater) will apply. We will only accept non-defective product for a period of 21 days from the invoice date. You must contact us directly before you attempt to return Product to obtain a Return Authorization Number for you to include with your return. No items will be accepted and/or processed without a Return Authorization Number.
If returning product on any order over $500.00, all items returned on the order are subject to a 20% restocking fee.
If a part is proven to be defective within 90 days of purchase, a replacement will be sent in exchange at no charge. Also, we will have UPS e-mail you a return shipping label for the return of the defective part at no additional charge. All products will be tested by Ambry and if the part is functioning within the manufacturer's specifications, the returned item will NOT be deemed defective. If the part is not deemed defective by Ambry, all original charges, including shipping will be recharged to the customer. An email notice will be sent in this circumstance.
Exchange a defective product:
1. Contact Ambry directly to obtain a Return Authorization Number.
2. Ambry will send a replacement in exchange at no charge.
3. Ambry will have UPS e-mail you a return shipping label for the return of the defective part at no charge.
2. Return Product to us in their original or equivalent packaging.
Ambry must receive the returned item within 10 days of the Return Authorization Number being issued.
3. Ambry will verify all serial numbers to confirm the returned part's authenticity.
4. All product will be tested to confirm it is NOT functioning within the manufacturer's specifications.
Return a non-defective product:
1. Contact Ambry directly within 14 days to obtain a Return Authorization Number.
2. Return Product to us in their original or equivalent packaging.
Ambry must receive the returned item within 10 days of the Return Authorization Number being issued.
3. Ambry will verify all serial numbers to confirm the returned part's authenticity.
4. Ambry will issue a refund according to the Return Policy stated above.
Please allow 5 to 7 business days after we receive the item for a refund to be issued.
5. Any order over $500.00 is subject to a 20% restocking fee.
NO REFUNDS FOR PRODUCT AFTER 21 DAYS FROM INVOICE DATE. SAME PRODUCT EXCHANGE ONLY.
