Payment Information
1. Credit Card2. PayPal3. Wire Transfer4. Net Terms5. Purchase Orders
Credit Card Payments
ambry.com accepts the following cards as payment for your orders:
American Express
Discover
MasterCard
Visa
Payment Safety & Security on ambry.com
You can safely enter your entire card number on ambry.com via our secure server, which encrypts all submitted information. Our web site is encrypted with Entrust which offers a identity assurance warranty. If you still have any reservation about entering your credit card information on our web site, we do have an additional option available on the payment screen. A check box is provided for you to choose to call in your credit card information. PLEASE NOTE: you should only call us after you have completed and submitted your order.
Verified by Visa
Ambry.com does not currently support the Verified by Visa program. You can still use your Visa credit card as payment for an order, but you won't be asked to enter your Verified by Visa password.
Troubleshooting Failed Authorizations and Payment Declines
When you place an order with ambry.com, we contact your card's issuing bank to confirm that your credit card has a valid number, and has not been reported as lost or stolen. This is communicated via a full authorization for the amount of the purchase. If you make changes to your order, cancel items, or a multiple-item order ships in more than one shipment, your card may be authorized for each change and funds may be reserved against your account for each authorization. To protect your security and privacy, your bank cannot provide Ambry with information about why your payment was declined. Because of this, you most likely need to contact your bank directly to solve most payment issues.
Ambry Customer Service can help you:
1. Verify if you entered your payment information correctly on your order.
2. Change the payment method on an open order.
3. Change the shipping address and/or the billing address on an open order.
Contact your bank to resolve other payment issues:
1. If an authorization continues to be outstanding after the order amount was charged.
2. You've successfully used the payment method on a previous order.
3. You have funds available in your bank or credit account to cover the order cost.
4. Most banks will only let Ambry ship to an authorized address.
An authorized address is an address pre approved by the bank to which merchandise may be shipped.
The billing address of the credit card is automatically authorized.
Contact your bank to add a shipping address as an additional authorized address.
Steps you can take to resolve payment issues:
1. Contact your bank about payment security policies.
2. Your bank may flag any unexpected activity on your account.
This includes first time orders and high value purchases,
regardless of the amount of funds available (or credit limit).
3. Your bank may require your verbal authorization to proceed with a transaction.
Contact your bank about daily withdrawal or purchase limits.
Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of available funds in the account. Your bank may require you to request a higher purchase limit to complete the transaction.
Some banks have been known to hold these authorizations for 7-10 business days. If your payment is declined due to lack of available funds, contact your bank to confirm if the reserved funds are authorizations, verify the amount of time they hold authorizations, and request that they remove any extra authorizations to free up funds in your account.
Verify the payment information entered on your order.
Did your billing address change recently or did you get a new card with a new expiration date? If you previously used this payment method in "My Account", you may simply need to update some of the information. If you entered a new payment method, make sure you entered the card number and other information correctly.
PayPal Payments
Ambry accepts PayPal as a form of payment for all orders.
Do I need a PayPal account?
Yes, before you choose PayPal as your payment type, please make sure you have a PayPal account. If you do not have a PayPal account or have just recently signed up for a PayPal account, your order with Ambry.com could be delayed.
How does Ambry process PayPal orders?
Once you choose PayPal as a payment type and submit your order. Ambry will review all information on the order. We will e-mail you a PayPal payment request to the e-mail address you entered as the billing e-mail address. Once you receive this e-mail you need to go to PayPal and initiate a payment for the total amount listed on Ambry’s PayPal payment request.
Ambry can NOT automatically withdraw funds from your PayPal account. Again, any PayPal payment you wish to make to Ambry will have to be initiated by you through the PayPal website interface.
Failure to submit the PayPal payment will delay your order.
Wire Transfer Payments
Ambry accepts wire transfer as a form of payment for all orders.
How does Ambry process wire transfer orders?If wire transfer is selected as the form of payment on your order, you will receive an email containing instructions to complete the wire transfer after your order is submitted. This email will be sent to the email address listed on the order. Wire transfers usually take 3-7 business days to complete. Failure to submit the wire transfer will delay your order.
Net Terms
Ambry does accept purchase orders. We automatically give NET 30 terms to Government Agencies, Hospitals, and Public Schools and Universities. Other firms and non profit companies must submit an application for NET 30 terms. In this application you will need to provide ALL contact information, bank information, and at least four trade references with their fax numbers (Ingram Micro and Tech Data do not supply trade information so do not include them as trade references). If your company does not have a pre-generated list you can download our form
" here ". If you are a new customer, you will have to create an account on our web site before you apply. Be sure and reference your User ID on your application. Applications take five to ten business days to process and this time frame is dependent on the response times of your trade references. You will receive a confirmation email when your application is approved. Once the account is activated, you will be able to place your order with NET 30 terms. Please submit your completed application to accounting@ambry.com
Purchase Orders
Ambry does accept purchase orders. However, a purchase order is not a form of payment. If your company is not setup with terms or your company is not a Government Agency, Hospital, Public School or University, payment must be made by credit card, PayPal, or wire transfer. It is not necessary to mail a hard copy of your purchase order to Ambry; however, please send it in the form of an email attachment or fax.
