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Contact Information |
Phone: 214.357.5710
Toll Free: 1.877.GO.AMBRY ( 1.877.462.6279 )
Fax: 214.357.5851
Email: sales@ambry.com | Company Address
Ambry International, Ltd.
4404 Sunbelt Drive
Addison, TX 75001 |
Hours of Operation
Monday through Friday
8:00 am to 6:00 pm (central time)
Closed weekends and holidays | |
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How do I ...
• How do I find the part number that I need?
The easiest way to find a part number, is to look on the existing part for a label showing the manufacturer's part number. Examples for different manufacturers are shown below. If you are unable to locate the part number, call the manufacturer of your computer and provide them with the model number, serial number and description of the part you want. They will provide you the most current replacement information available. Ambry is unable to search for part numbers by the model or serial number from your computer. The most accurate source will always be the manufacturer.
Manufacturer's toll free numbers to call for replacement part information:
HP / Compaq: 1-800-227-8164
Dell: 1-800-624-9896
IBM: 1-800-426-4968
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Examples of part number labels:
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• How do I search for my part number @ ambry.com?
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[ Search for part number ]
When you have the correct part number, enter the number, including the hyphen if applicable, into the search field at the top of the page ( do NOT enter the manufacturer's name or spaces ). Then click the small magnifying glass.
Examples of different manufacturer's part numbers:
Compaq: 313715-001
Hewlett Packard: F21111-60947
IBM: 92P1131. |
• How do I Add more items to the shopping cart?
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[ Add more items to cart ]
When you have the correct part number, enter the number, including the hyphen if applicable, into the search field at the top of the page ( do NOT enter the manufacturer's name or spaces ). Then click the small magnifying glass. This will take you to the "search results" page, where you can click the "Add to Cart" button to put the new part into the shopping cart.
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• How do I find my Compaq or Hp model number?
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[ Find Model Number ]
How to find the model number printed on the tag. There may be some differences, but the tag on your Hp or Compaq computer should look similar to the sample tag shown below. If the tag is no longer attached to the computer, try the following if you are running Windows.
Microsoft provides the following command to display the information from within the operating system.
1. In XP click Start > Run . Type msinfo32 , and press the enter key to open the System Information window.
2. In Vista click Start and type System info in the search field, and then select System Information .
3. Copy the System Model Information.
4. Close the System Information window
Examples of Compaq and Hp model numbers:
Compaq: 292910-015
Hewlett Packard: C7058A
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• How do I search for by Compaq or Hp model number @ ambry.com?
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[ Model Number Search ]
When you have the correct model number, select "Model Number ->", enter the number, including the hyphen if applicable, into the search field at the top of the page ( do NOT enter the manufacturer's name or spaces ). Then click the small magnifying glass.
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• How do I find my Compaq or Hp model name?
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[ Find Model Name ]
How to find the model name printed on the tag. There may be some differences, but the tag on your Hp or Compaq computer should look similar to the sample tag shown below. If the tag is no longer attached to the computer, try the following if you are running windows.
Microsoft provides the following command to display the information from within the operating system.
1. In XP click Start > Run . Type msinfo32 , and press the enter key to open the System Information window.
2. In Vista click Start and type System info in the search field, and then select System Information .
3. Copy the System Model Information.
4. Close the System Information window
Examples of Compaq and Hp model names:
Compaq Proliant 1500R
Hewlett Packard LaserJet 2200D
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• How do I search for by Compaq or Hp model name @ ambry.com?
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[ Search Model Name ]
When you have the correct model number, select "Model Name ->", enter the number, including the hyphen if applicable, into the search field at the top of the page ( do NOT enter the manufacturer's name or spaces ). Then click the small magnifying glass. |
• How do I find product info like "are the parts new" and "what's the warranty"?
Ambry sells all products as refurbished. Some of our items are new, some are used and some are refurbished but they all meet Ambry's high standard of quality. All products have the same 90 day replacement warranty.
More on warranty information can be found by clicking on the button below:
Warranty Information
More on product information can be found by clicking on the button below:
Product Information
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• How do I estimate shipping costs on my order?
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[ Estimate Shipping ]
After you add the part(s) you want to order to your shopping cart. Click on the "Estimate Shipping Cost" button. A popup window will open. Type in the zip code of the delivery address and click on the "Estimate Shipping Cost" button. The costs associated with the available delivery methods will be displayed for the current items in your shopping cart. These shipping costs are only estimates. NOT ALL DELIVERY OPTIONS ARE AVAILABLE IN ALL AREAS. |
• How do I order my part?
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[ Shopping Cart ]
The "Shopping Cart" allows you to update the quantity if needed. When ready to continue, click the "Check Out Here" button.
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[ Begin Checkout ]
The "Begin Checkout" page allows you to select our secure checkout by clicking the "Secure Checkout" button. Or, if you are a registered customer, you can select the "One Click Checkout" button to log in. |
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[ Checkout ]
In the "Checkout" will need you to fill in your delivery address, payment information and billing information. After completing your entries, a review page will allow you to look over your information. When satisfied everything is correct, click the "Submit Order" button. |
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[ Submit This Order ]
After clicking "Submit This Order" button, you will have the option to print the order information. We highly recommend printing this information for your records. Ambry will begin processing your order and email a confirmation that we received it to the email address you entered in checkout. |
• How do I Pay for my order?
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[ Payment ]
During the checkout process, you will be prompted to enter your credit card information. We accept Visa, Master Card, Discover and American Express. Our web site is encrypted with Verisign Secured™ which offers a $100,000 identity assurance warranty. If you still have any reservation about entering your credit card information on our web site, we do have an additional option available on the payment screen. A check box is provided for you to choose to call in your credit card information. PLEASE NOTE: you should only call us after you have completed and submitted your order. YOUR ORDER WILL NOT SHIP UNTIL PAYMENT INFORMATION HAS BEEN RECEIVED BY AMBRY. |
• How do I track my order status?
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[ Order Status ]
To find the status of your order, go to the "Order Tracking" tab and click on the "Check Your Order Status". On the "Order Tracking" page enter your purchase order or Ambry's order reference number. To ensure you view the correct order, enter the billing zip code of your order and then click the "Get My Order Status" button. The current status of your order will be displayed. |
• How do I return an item?
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[ Returns ]
To return an item, go to the "Order Tracking" tab and click on the "Return An Item". On the "Return An Item" page enter your purchase order or Ambry's order reference number. To ensure you are returning the correct order, enter the billing zip code of your order and then click the "Find and Return Item" button. Then follow the instructions to continue with your return.
You can always contact us by calling 214.357.5710 to return an item. The details of our return policy can be viewed by clicking the button below.
Return Policy
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• Do I need to register online before ordering a part?
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[ Register ]
No need to register. Go ahead and order the parts you require. If you are a reseller and want to avoid sales tax charges, fax your home state's sales tax exemption certificate to our FAX NUMBER: 214.357.5851. We will review your order for a sales tax exemption. If you would like to use all the features available on our web site ( online express ordering, real-time tracking and site management tools ) you can register by going to the "Log In - My Account" tab and click on "New Customers - Register Here"
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• I see you are located in Addison, TX. Can I pick up my part?
No. Ambry's Addison office is mainly a sales and administration location. Most of our inventory is dispersed in satellite warehouses throughout the nation. The only way for you to receive your part is for us to ship it to you.
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GEM Sales G overnment
Educational
Medical Sales |
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